Official Documents

Score 365 Terms & Conditions Malaysia

Please read the Score 365 platform terms and conditions carefully before registering or placing any bets. By using our services, you agree to all the terms set out herein.

Last Updated: 1 January 2026

Welcome to Score 365. These Terms & Conditions govern your use of the Score 365 platform, accessible at score365.my. These Terms constitute a binding agreement between you (the user) and Score 365 as the platform operator. By registering an account, making a deposit, or using any Score 365 service, you acknowledge that you have read, understood, and agreed to be bound by all the terms and conditions set out below.

If you do not agree with any part of these terms, please cease using the Score 365 platform immediately. Score 365 reserves the right to amend these terms at any time, and changes will take effect upon publication on this page.

Important: The Score 365 platform is strictly intended for individuals aged 18 years of age or older who are based in Malaysia. Any attempt to register by an underage individual is strictly prohibited.

1Account Eligibility

To register and use Score 365 services, you must meet all of the following eligibility requirements without exception:

  • At least 18 years of age at the time of registration
  • Residing in or physically located in Malaysia when using the platform
  • Not listed on any recognised gambling self-exclusion programme
  • Have never had a Score 365 account closed or suspended for a breach of terms
  • Acting on your own behalf and not as an agent or proxy for any other party
  • No more than one active account on Score 365 at any one time

Score 365 reserves the right to request proof of identity and age at any time. Failure to provide the required documents within the stipulated timeframe may result in account suspension or permanent closure.

2Registration & Account Management

Each user is permitted to hold one account only at Score 365. Multiple account registrations by the same individual constitute a serious breach of terms and may result in the freezing of all associated accounts and forfeiture of any winnings balance.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

  • Full name as shown on your Malaysian identity card (MyKad)
  • Accurate date of birth
  • An active Malaysia mobile phone number
  • A valid and active email address
  • Valid Malaysian bank account details for withdrawal purposes

You are solely responsible for maintaining the confidentiality of your Score 365 account password. Do not share your login credentials with anyone. Score 365 will not be held liable for any losses resulting from unauthorised access to your account due to your own negligence.

If you suspect your Score 365 account has been accessed by an unauthorised party, please contact our support team via support@score365.my immediately.

3Deposits & Payment Methods

Score 365 accepts deposits via the following local Malaysian payment methods:

  • Touch 'n Go eWallet
  • GrabPay
  • Boost eWallet
  • ShopeePay
  • DuitNow (Transfer & QR)
  • FPX Online Banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and others)

The minimum permitted deposit is RM30 per transaction. There is no set maximum daily deposit limit; however, Score 365 reserves the right to request additional verification for deposits exceeding RM5,000 within 24 hours.

All deposits must be made using a payment method registered in your own name. Deposits made using third-party accounts will be rejected and the amount returned to the original source, after deduction of any applicable transaction fees.

Score 365 does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose their own charges, which are beyond Score 365's control.

4Withdrawal of Winnings

Winnings withdrawals at Score 365 are subject to the following conditions:

  • The minimum withdrawal amount is RM50 per request
  • Withdrawals may only be made to a bank account or e-wallet registered in your own name
  • Identity verification (KYC) must be completed before the first withdrawal request is processed
  • Approved withdrawal requests will be processed within 2 to 4 hours on business days
  • Any bonus that has not yet met the wagering requirement is not eligible for withdrawal

Score 365 reserves the right to temporarily place a withdrawal on hold to conduct security and compliance checks. In cases requiring further investigation, processing may take up to 7 business days. You will be notified by email should this occur.

5Bonuses & Promotions

Score 365 offers a range of bonuses and promotions to registered members from time to time. All bonuses are subject to the wagering requirements specified in each promotional offer. The general terms applicable to all Score 365 bonuses are as follows:

  • The welcome bonus may only be claimed once per new user
  • Wagering requirements must be met in full before winnings derived from a bonus may be withdrawn
  • Score 365 reserves the right to void any bonus obtained through conduct deemed to be promotional abuse
  • Deposits made via certain e-wallets may not be eligible for certain bonuses — please refer to the relevant promotion's terms for details
  • Only one bonus may be active at a time unless otherwise stated
  • Bonus balances cannot be transferred between accounts

Score 365 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Score 365's decisions on all matters relating to bonuses and promotions are final.

For more information on the latest promotions and the full terms of each bonus, visit the VIP Rewards us.

6Betting Rules

All bets placed on Score 365 are subject to our general rules as well as the specific rules applicable to the relevant sport or game. The general rules that apply to all bet types are as follows:

  • Confirmed bets may not be cancelled or modified except in circumstances expressly specified by Score 365
  • Score 365 reserves the right to void any bet where there is a manifest technical error in the odds setting
  • Bets placed on postponed or cancelled matches will be fully refunded to the player's account balance
  • Any attempt to exploit technical vulnerabilities in the system constitutes a serious breach of these terms
  • Bets suspected of involving fraud, collusion, or match-fixing will be investigated and voided
  • Odds for live betting can change in real time — the odds in effect at the time your bet is confirmed are final

For football betting covering the Malaysia Super League, EPL, and other international leagues, as well as other sports such as badminton and e-sports, additional sport-specific rules may apply. Please refer to the sports rules section within the Score 365 platform for full details.

7Responsible Gaming

Score 365 is committed to promoting a safe and responsible betting environment. We provide all members with the following self-control tools:

  • Self-configurable daily, weekly, and monthly deposit limits
  • Loss limit for the selected period
  • Option to take a temporary break from the platform (cooling-off period)
  • Long-term self-exclusion (6 months to permanent)
  • Access to betting history and money management reports

If you feel that betting has affected your personal life, finances, or relationships, we encourage you to reach out to the Score 365 support team or seek professional help. Visit the Responsible Gaming us for more information.

8Security & Data Privacy

Score 365 takes the protection of all members' personal data seriously. The platform employs 256-bit SSL encryption across all communications and financial transactions. Your personal information is collected, processed, and stored in accordance with the Score 365 Privacy Policy, which can be found on the Privacy Policy.

  • Personal data will not be sold or shared with third parties without your consent, except as required by law
  • Financial information is stored in a secure, encrypted environment
  • Score 365 uses an automated fraud detection system to protect all member accounts
  • Two-factor authentication (2FA) is available and strongly encouraged for all accounts

9Account Termination & Suspension

Score 365 reserves the right to suspend or terminate any user's account at any time, with or without prior notice, if any of the following grounds apply:

  • Breach of any term set out in this document
  • Confirmation that the user is under 18 years of age
  • Fraud, money laundering, or suspected criminal activity
  • Registering or operating multiple accounts
  • Use of automated software, bots, or unauthorised systems
  • Harassment or threats directed at Score 365 staff

If your account is closed due to a breach of terms, Score 365 reserves the right to forfeit any balance associated with fraudulent activity. For voluntary closures requested by the user, any valid account balance will be returned once all reviews have been completed.

10Limitation of Liability

Score 365 provides its online betting platform on an "as is" basis, without any express or implied warranties. To the extent permitted under applicable Malaysian law, Score 365 shall not be liable for:

  • Any service disruption caused by technical issues, maintenance, or force majeure
  • Betting losses arising from legitimate sports or casino outcomes
  • Delays or failures caused by external factors such as internet network disruptions or e-wallet provider issues
  • Indirect, incidental, or consequential losses arising from the use of the Score 365 platform

Score 365's maximum aggregate liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

11Amendments to Terms & Conditions

Score 365 reserves the right to amend, update, or replace these Terms & Conditions at any time. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the Score 365 platform after the effective date of any changes constitutes acceptance of the revised terms. If you do not agree to the changes, you have the right to close your account before they take effect.

We recommend reviewing this Terms & Conditions page periodically to ensure you are always up to date with the latest usage terms of the Score 365 platform.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the Score 365 platform in general, please reach out to our team through the following channels:

  • Support email: support@score365.my
  • Live chat within the Score 365 platform (available 24 hours a day, 7 days a week)
  • For official written complaints: legal@score365.my

The Score 365 support team will endeavour to respond to all enquiries within 24 hours working days. For complaints requiring further investigation, we will keep you informed of the expected resolution timeline.

These Terms & Conditions and any disputes arising from the use of the Score 365 platform are governed by the laws of Malaysia.

The Score 365 Commitment

Why Score 365 Can Be Trusted

Every term we set is more than just a condition — it reflects Score 365's values and commitment to fairness, security, and the satisfaction of Malaysian players.

Safe & Licensed Platform

Score 365 operates in compliance with international iGaming industry standards. All transactions are protected with 256-bit SSL encryption to keep your data and funds secure at all times.

Fast & Transparent Withdrawals

Your winnings are yours. Score 365 processes withdrawals within 2 to 4 hours for verified accounts. No hidden fees, and no unreasonable grounds for withholding legitimate withdrawals.

Simple KYC Process

Identity verification at Score 365 is designed to be simple and quick. Submit a copy of your MyKad and proof of address, and our team will complete the verification within 24 working hours.

24/7 Support in Bahasa Malaysia

The Score 365 support team is available to assist you fully in Bahasa Malaysia, 24 hours a day, 7 days a week. We understand the needs of Malaysian players and we're here for you whenever you need us.

Fair & Transparent Bonuses

Score 365 bonus terms are written in plain language, free from confusing wording. We believe players deserve to know exactly what is required to meet the wagering requirements before accepting any offer.

Responsible Gaming Support

Score 365 provides a comprehensive set of tools to help players manage their betting habits — from deposit limits to self-exclusion. Our players' wellbeing is always our top priority.

Join Score 365 Today

Register Now & Bet with Full Confidence

By familiarising yourself with Score 365's Terms & Conditions, you can bet with greater confidence and peace of mind. Register a free account today, make a deposit from RM30, and enjoy an exclusive welcome bonus for new Score 365 members.

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