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Score 365 Malaysia Frequently Asked Questions

Everything you need to know about registration, deposits, withdrawals, slot games, live casino, and Sports Betting is right here. Find answers quickly or browse by category below.

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Welcome to the Score 365 FAQ page. Here you can find answers to all kinds of questions about our online betting platform — from registering a new account and making deposits via Touch 'n Go or DuitNow, to claiming your welcome bonus, and technical questions about slot games and Sports Betting on EPL football and the Malaysia Super League.

This Score 365 FAQ page is updated regularly based on enquiries frequently received from our members across Malaysia. If you cannot find the answer you are looking for, do not hesitate to reach out to our customer support team, available 24 hours a day, 7 days a week via live chat or email at support@score365.my.

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Account & Registration

Registering a Score 365 account is free and takes less than 3 minutes. Click the "Register" button at the top of the website and fill in the registration form with your personal details — full name, Malaysian phone number (+60), email address, and a strong password. After submitting the form, you will receive an SMS OTP to verify your phone number. Once verified, your account is immediately active and you can make your first deposit to start playing.

The minimum age to register and play at Score 365 is 18. This is a mandatory requirement we strictly uphold as part of our commitment to responsible gaming. Score 365 reserves the right to request proof of age at any time and will close any account found to have been registered by an individual under the age of 18.

No, each individual is only permitted to hold one Score 365 account. Registering more than one account violates our Terms & Conditions and may result in all associated accounts being suspended or permanently closed. If you are having issues with your existing account, please contact our support team at support@score365.my for assistance.

Log in to your account and go to "My Profile" or "Account Settings". From there you can update your email address, phone number, and bank account details. For changes to your full name or MyKad number, please contact our customer support team as these require additional document verification for security purposes.

For account verification (Know Your Customer / KYC), you will need to submit a copy of your Malaysian identity card (MyKad) — front and back — along with recent proof of address such as a utility bill or bank statement dated within the last 3 months. The KYC process is typically completed within 1–2 business days. Account verification is required before your first withdrawal is processed.

Deposits & Withdrawals

Score 365 supports a wide range of popular deposit methods in Malaysia, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX online banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and more). All transactions are in Malaysian Ringgit (MYR) and processed securely with 256-bit SSL encryption.

The minimum deposit at Score 365 is RM30 only — very accessible for players of all levels in Malaysia. The maximum deposit limit depends on your chosen payment method: FPX/online banking up to RM50,000 per transaction, while e-wallets such as Touch 'n Go and GrabPay are subject to their respective wallet limits. There is no daily cap on total deposit amounts.

Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow are typically credited to your Score 365 account within less than 2 minutes. Deposits via FPX online banking typically take 2–10 minutes depending on your bank's response time. If your deposit has not been credited after 30 minutes, please contact our support team with your transaction proof for an immediate check.

Log in to your Score 365 account, go to the "Wallet" section and select "Withdrawal". Choose your preferred withdrawal method — either to a Malaysian bank account (Maybank, CIMB, Public Bank, RHB, etc.) or an e-wallet — enter the amount and confirm with OTP. The minimum withdrawal is RM50 and is typically processed within 15–60 minutes after approval. Your withdrawal will be credited in MYR directly to your Malaysian bank account.

Score 365 does not charge any fees for deposits and withdrawals. All financial transactions are completely free on our end. However, your bank or e-wallet provider may apply a small fee under their own terms of service, which is outside Score 365's control. Please check with your bank or e-wallet provider for more details.

Bonus & Promotions

New Score 365 members are eligible for a welcome bonus of up to RM588 on your first deposit. This bonus includes a deposit match bonus and Free Spins on selected slot games. To claim the bonus, register a new account, make a minimum first deposit of RM30, and enter the relevant promo code during the deposit process. Check the promotions page for the latest rollover terms.

Rollover requirements depend on the type of bonus you claim. Generally, deposit bonuses require a rollover of 5x to 20x the bonus amount before withdrawals are permitted. For example, if you receive an RM100 bonus with a 10x rollover requirement, you must place a total of RM1,000 in bets first. Please read the full terms of each promotion on the Score 365 promotions page for exact details.

Yes, Score 365 offers a weekly cashback programme for active members. The cashback percentage depends on your VIP tier — the higher your tier, the greater the cashback you receive. Cashback is calculated based on net losses over a one-week period and is automatically credited to your wallet every Monday. There are no rollover requirements for weekly cashback.

Reload bonuses are available to existing members when making additional deposits. Score 365 offers daily, weekly, and monthly reload bonuses depending on current promotions. To claim a reload bonus, select the desired promotion before making your deposit and ensure the amount meets the minimum requirement. Check our promotions page regularly for the latest offers.

Slot Games

Score 365 offers more than 500 slot titles from world-class developers such as Pragmatic Play, Microgaming, Playtech, NetEnt, Habanero, and Spadegaming. Our slots collection includes classic 5-reel video slots, Megaways slots with thousands of ways to win, Malaysia-themed slots, progressive jackpot slots, and new titles added every week.

RTP (Return to Player) is the long-term payout percentage a slot game returns to players. For example, a slot with 96% RTP means that theoretically, for every RM100 wagered, RM96 is returned to players over the long run. Score 365 displays the RTP value for every slot game. We recommend choosing slots with an RTP of 95% or above for a better playing experience.

Yes, Score 365 offers demo mode (free play) for most slot games — no login or deposit required. Demo mode lets you try out game mechanics, understand bonus features, and decide whether a slot suits your playstyle before wagering real money. Winnings in demo mode cannot be withdrawn.

A progressive jackpot is a cumulative prize pool that grows every time a player places a bet on the relevant slot, until someone wins it. At Score 365, progressive jackpots can reach millions of MYR. To be eligible, you typically need to place the maximum bet. Jackpots are usually triggered randomly or through a special bonus round within the game.

Live Casino

Score 365 offers a wide range of live casino options with real dealers, including Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, Fan Tan, and a variety of interactive game shows. We partner with leading live casino providers such as Evolution Gaming, Pragmatic Play Live, and Asia Gaming to deliver the highest video stream quality and the most authentic casino experience.

Yes, Score 365's live casino operates 24 hours a day, 7 days a week around the clock. Malaysian dealer tables are available at all times to serve local players. You can join a table any time — whether it's midnight or early morning — and there will always be an open table with a professional dealer ready to assist you.

Betting limits at Score 365's live casino vary by game type and table selected. Generally, the minimum bet starts from RM1 for standard tables all the way up to RM50,000 for exclusive VIP tables. This allows players of all budget levels to enjoy the full live casino experience. Check the specific betting limits within each game table before joining.

Sports Betting

Score 365 covers an extensive range of sports betting markets, including football (Malaysia Super League, EPL, La Liga, Bundesliga, UEFA Champions League), badminton (Thomas Cup, Uber Cup, All England), tennis, NBA basketball, e-sports (Mobile Legends: Bang Bang, DOTA 2, CS2, Valorant), boxing, and much more. Over 1,000 matches are available to bet on every day.

Asian Handicap gives the weaker team a goal advantage to level the betting playing field. 1X2 is a straightforward bet where you pick a home win (1), a draw (X), or an away win (2). Over/Under is a bet on the total number of goals in a match — whether it will be Over or Under a value set by the bookmaker. Score 365 offers all three of these market types for all major football matches, including the Malaysia Super League and EPL.

Yes, Score 365 offers in-play (live betting) on hundreds of matches every day. You can place bets while a match is in progress with odds updated in real time as the game unfolds. This gives you the opportunity to make more informed betting decisions based on what is actually happening on the pitch. Visit the Live Matches for the latest live match listings.

Technical & Security

Yes, Score 365 is a safe and trusted platform. We use 256-bit SSL encryption for all transactions and personal data, two-factor authentication (2FA), 24/7 account activity monitoring, and full compliance with responsible gaming guidelines. Your personal data is never shared with third parties without your consent, as outlined in our Privacy Policy.

All games at Score 365 use Random Number Generator (RNG) technology that has been audited and certified by independent international bodies. This ensures every slots spin, every card hand, and every roulette wheel spin is truly random and cannot be manipulated. We partner with world-class game providers, all of whom hold recognised licences and fairness certifications.

If you're having trouble accessing score365.my, try the following steps: (1) Clear your browser cache and cookies; (2) Try a different browser such as Chrome, Firefox, or Safari; (3) Check your internet connection; (4) Switch to mobile data if you're on Wi-Fi, or vice versa. If the problem persists, contact our support team at support@score365.my for the latest alternative link.

Yes, Score 365 is fully optimised for Android and iOS smartphones. Our website is responsive and runs smoothly on all screen sizes with no app download required. Simply open a mobile browser such as Chrome or Safari, type score365.my, and start playing. The slots, Live Casino, and Sports Betting experience is on par with the desktop version.

The Score 365 customer support team can be reached through several channels: (1) Live Chat — click the live chat icon at the bottom corner of the website, response in under 3 minutes; (2) Email — send your enquiry to support@score365.my and we will respond within 2 hours; (3) Telegram — reach our agents via Telegram for immediate assistance. Our support team operates 24 hours a day, 7 days a week, including Malaysian public holidays.

Can't find the answer you're looking for? The Score 365 support team is available 24/7 via live chat or email at support@score365.my. We typically respond in under 3 minutes.

Why Score 365

The Trusted Betting Platform for Malaysian Players

Over 100,000 active members have trusted Score 365 as their go-to destination for slots, live casino, and Sports Betting in Malaysia.

Safe & Licensed

Score 365 operates under a valid international licence. All transactions are protected by 256-bit SSL encryption and your personal data is always safeguarded in accordance with our Privacy Policy.

Fast Deposits & Withdrawals

Deposits via Touch 'n Go, GrabPay, or DuitNow are credited in under 2 minutes. Withdrawals to Malaysian bank accounts are processed in just 15–60 minutes.

500+ Premium Games

The biggest slots collection from Pragmatic Play, Microgaming, Playtech, and NetEnt. Live Casino available 24/7 with professional dealers and Baccarat, Roulette, and Blackjack tables.

Competitive Sports Odds

Best odds for EPL, Malaysia Super League, badminton, Mobile Legends e-sports, and over 30 other sports. Live betting markets updated in real time throughout every match.

Exclusive VIP Programme

Upgrade to VIP and enjoy higher cashback, unlimited withdrawal limits, birthday rewards, a personal account manager, and invitations to exclusive Score 365 events.

24/7 Support in BM

Our support team communicates in Bahasa Melayu and understands the needs of Malaysian players. Live chat, email, and Telegram are available at all times with an average response time of under 3 minutes.

Still Have Questions?

Contact the Score 365 Support Team

We're here to help with any questions about your Score 365 account, deposits, games, or promotions.

Live Chat

The fastest way to get instant help. Click the live chat icon at the bottom corner of our website.

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Support Email

Send your detailed enquiry to the official Score 365 support email address.

Support@score365.my

Response within 2 hours

Telegram

Reach a Score 365 agent on Telegram for instant support and the latest promotion updates.

Active 24/7 including public holidays

Score 365 Malaysia

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Join over 100,000 Malaysian players already enjoying premium slots, 24/7 Live Casino, and EPL Sports Betting at Score 365. Minimum deposit of just RM30.

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